Your privacy is our priority. This document clearly explains how kayu33 collects, processes, stores and protects your personal information — in line with international data protection standards and Malaysian legal requirements.
Kayu33 has built a comprehensive data protection system so you can play with peace of mind, without worrying about the security of your personal information.
All data transmitted between your device and kayu33 servers is protected with 256-bit SSL encryption — the same security standard used by world-class banks to safeguard financial transactions.
Kayu33 has never and will never sell, lease, or transfer members' personal data to any third party for marketing purposes. Your information belongs entirely to you.
Access to member data is restricted to staff who require it to perform their duties. All access is logged and continuously monitored by our security team.
Member data is stored on servers protected by multi-layered firewalls, real-time intrusion detection systems, and regular backups to ensure data availability and integrity at all times.
Kayu33 complies with the Malaysian Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We continuously update our privacy practices in line with the latest legislative changes.
You have the full right to access, correct, or request deletion of your personal data at any time. Our team is ready to process any data-related requests within 7 business days.
When you register and use the kayu33 platform, we collect various types of information to ensure a smooth, secure, and personalised experience for every member. This data collection is carried out transparently and solely for the purposes set out in this Privacy Policy.
Directly Provided Personal Information:
Automatically Collected Information:
All documents submitted during the KYC (Know Your Customer) process are stored in an encrypted system and accessible only by authorised compliance staff. These documents are never shared without your consent unless required by law.
Kayu33 uses the information collected for legitimate and transparent purposes. We do not use your data for any purposes other than those stated below. Every use of data has a solid legal basis, whether grounded in contract, legal obligation, or the legitimate interests of the platform.
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Registration & Account Management | Name, email, phone number, date of birth | Contract performance |
| Identity Verification (KYC) | MyKad/passport, verification selfie | Legal obligation |
| Financial Transaction Processing | Bank details, transaction history | Contract performance |
| Fraud Prevention & AML | IP address, transaction patterns, game history | Legal obligation |
| Customer Support | Communication history, account details | Legitimate interest |
| Service Communications | Email, phone number | Contract performance |
| Enhanced User Experience | Session data, cookie data | Legitimate interest |
kayu33 does not use your data to make automated decisions that significantly affect you without human intervention. All account-related decisions of material importance will be manually reviewed by our team.
Kayu33 takes a highly cautious approach to sharing members' data. As a matter of principle, we does not sell, does not lease, and does not disclose your personal information to any third party for marketing or commercial purposes without your explicit consent.
However, there are certain situations where data sharing may occur within the limits permitted by law:
All third parties working with kayu33 are required to comply with data protection standards equivalent to our own policy. Data processing agreements are signed with each partner to ensure your data is protected at every stage.
Should kayu33 be involved in any merger, acquisition or sale of business assets, you will be notified in advance via email and an in-platform notice before your data is transferred to any new entity. You will be given the option to withdraw your consent at that time.
Kayu33 continuously invests in high-grade data security infrastructure to ensure members' personal information is always protected against cyber threats, data breaches, and unauthorised access.
Security measures we practice:
Data Retention Period:
Kayu33 retains members' personal data for as long as necessary to fulfil the purpose of collection and to comply with legal obligations. In general:
While kayu33 takes every reasonable precaution, no security system can be guaranteed 100% risk-free. We encourage members to also take personal security measures, such as using strong passwords, not sharing login credentials, and always logging out after using the platform.
As a kayu33 member, you have certain rights regarding your personal data that we are committed to honouring and processing promptly. These rights form part of our commitment to transparency and accountability in data handling.
You may request a copy of all personal data we hold about you. We will provide a complete data report within 14 business days from the date the request is received.
If any personal information we hold about you is inaccurate or outdated, you have the right to request that we correct it within a reasonable timeframe.
Under certain circumstances, you have the right to request the deletion of your personal data. This request is subject to any ongoing legal data retention obligations.
You may request that we restrict the processing of your data under certain circumstances, such as while you are disputing the accuracy of the data or the legitimacy of the processing.
You may request that we provide your data in a machine-readable format (JSON or CSV) so you can transfer it to another service provider if needed.
You have the right to object to the processing of your data for specific purposes such as direct marketing. Your objection will be processed immediately and without further inquiry.
To submit any request related to your data rights, please contact the kayu33 privacy team via 24/7 live chat on the platform. All requests will be acknowledged within 48 hours and resolved within 14 business days.
Kayu33 uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage patterns, and maintain the security of your login session. Cookies are small text files stored in your web browser when you visit our platform.
Types of cookies we use:
You can manage your cookie settings through your web browser settings at any time. Disabling certain cookies may affect the functionality and user experience of the kayu33 platform. Important note: disabling essential cookies will prevent you from logging in to your account.
Kayu33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform service improvements. All amendments will take effect immediately upon publication on the kayu33 website.
This Privacy Policy was last updated on January 2026. The Bahasa Melayu version of this document is the official version. In the event of any discrepancy with other language versions, the Bahasa Melayu version shall take precedence.
For any enquiries regarding this Privacy Policy or how we handle your personal data, please contact the kayu33 support team via live chat, available 24 hours a day, 7 days a week. Our team is ready to assist in Bahasa Melayu.